Pool opening and pool closing
The pool only. Signature and Estate include one opening and one closing each year. Essential can add them. A spa on its own system, and a water feature, are separate.
Tidewater Care
Tidewater Care, built for your swim season.
We take care of the water and the equipment through your swim season so you can enjoy your pool.
Clear water. Reliable equipment. One team that shows up so you can enjoy your pool.
We serve pools across Virginia in Hampton Roads, Richmond, Albemarle, and the Northern Neck.
Call Today to Schedule Your Pool Closing!
When it cannot wait
Request emergency service.
Call 757-703-0757 or send a request to info@tidewaterpools.com. We come look at the problems below.
- Equipment that has stopped, is leaking, or will not clear an error.
- A heater that will not run.
- Unexplained water loss. We look and tell you what we see. We do not call it a structural problem from a note.
- Water that has turned and cannot wait for the next visit.
- A cover or circulation problem that makes the pool unsafe to use.
If you smell gas, or you see sparking at the equipment, leave it alone and call your utility or 911. Then call us about the pool.
Every technician is CPO certified.PHTA’s Certified Pool & Spa Operator program. The same standard on every visit.
Equipment checked every visit.We look at the equipment on every visit. It is not an afterthought.
Existing pools welcome.Same standard on the pool you already have.
Notes and photos before we leave.You see what we did on the visit.
Care designed for your pool.
We take care of the water and the equipment through your swim season so you can enjoy your pool. The same standards apply on the pool already in the ground. It is not a membership. Tidewater Care is built for your swim season.
Water chemistry and equipment
We test chlorine or bromine, pH, alkalinity, calcium, and cyanuric acid before we change anything. The equipment is checked on every visit.
When something needs attention
Essential is seen in the regular order. Signature is given preference, because we already know the equipment. Estate is seen first. When it is something you can handle yourself, we say so.
Annual inspection
A yearly look at the pool surface, the tile, the coping, where the deck meets the pool, the equipment, and the safety equipment we can see. Signature includes one. Estate includes it and we follow through. Essential can add it.
Choose your Care
Essential is skim, brush, and chemistry, without vacuuming the floor. Signature adds the floor, the chemicals that balance the water, and one opening, one closing, and one yearly inspection, from Memorial Day to Labor Day. Estate is that weekly care, seen first when something cannot wait.
Essential Care
Keep it Simple. Skim, brush, and chemistry.
- Weekly, every other week, or monthly.
- We skim the surface and the waterline, brush the walls, steps, and benches, empty the baskets, test the water, and check the equipment.
- Chemicals used to balance the water are not included.
- A pool opening, a pool closing, and the annual inspection can be added. They are not included.
- A spa on its own system, and any water feature, are their own jobs. They are not part of the pool visit.
Best when: You want the water and the equipment looked after, and you plan to vacuum the floor yourself or you can always upgrade to our Signature Care.
Talk with us about Essential →Signature Care
The summer level. We vacuum the floor on the week of service, from Memorial Day to Labor Day.
- Weekly or every other week through that season.
- We skim, brush, and vacuum the floor, empty the baskets, test the water, and check the equipment.
- Chemicals used to balance the water during the season are included.
- One pool opening, one pool closing, and one annual inspection are included each year.
- The opening and the closing are the pool only. A spa on its own system, and a water feature, open and close on their own.
Best when: You want the pool cleaned, including the floor, with the open, the close, and the yearly inspection included.
Talk with us about Signature →Estate Care
The same weekly cleaning as Signature, and these pools are seen first when something cannot wait.
- Weekly care through the swim season, plus one look in the shoulder season.
- We vacuum the floor on the week of service. In-season balancing chemicals are included.
- One pool opening, one pool closing, and the annual inspection are included. We follow through on what the inspection finds.
- When the pool is losing water, leak detection is included. The repair after that finding is its own conversation.
- One written report for a home sale is included if you ask for it that year.
Best when: You want Signature’s cleaning, first priority when something fails, and the leak look included when the water is dropping.
Talk with us about Estate →What every Care visit includes
Test first. Then the equipment. Then the water.
- 1
Arrive and look over the pool, the equipment, and how we get to it.
- 2
Test the water and write the readings down before we change anything.
- 3
Inspect the equipment. Look, listen, and feel. Photograph it.
- 4
Do the surface work for your Care level, and watch the water level.
- 5
Adjust the chemistry from those readings.
- 6
Look at the equipment again if we had to open or move it.
- 7
Leave notes and photos, and secure the property before we go.
Care levels, or one service at a time.
The visit order is the same on Essential, Signature, and Estate. These services stand on their own, or beside a Care level. A spa on its own system and a water feature are never folded into the pool opening.
What each service is, and why it matters →Opening and closing
Pool opening
The pool only. Cover off, debris out, equipment started, water balanced, filter cleaned, and the equipment inspected. Included once a year on Signature and Estate. Available on Essential.
Pool closing
The pool only. Winter water level and chemistry, equipment protected from a freeze, and the cover on. Included once a year on Signature and Estate. Available on Essential.
Spa on its own system
A spa that shares the pool equipment is part of the one closing visit. A spa with its own equipment is its own opening and its own closing.
Water feature
A glance during the equipment check is not a feature cleaning, and it is not a feature open or close. Those are their own visits.
Water
Green-to-clean recovery
Neglected or storm-green water, brought back toward ready to swim. It can take more than one visit. We say so after we see the water.
Phosphate treatment
We test when the water calls for it. Treating phosphates is its own visit, not part of ordinary balancing.
Metal treatment
We test when the water calls for it. Binding metals is its own visit. Lifting a stain beyond that is also its own visit.
Waterline detail
A closer cleaning of tile and calcium at the waterline, after we have seen it. Not part of the regular brush.
Drain, clean, and acid wash
Only when the pool actually needs it. Never a habit of the season.
Equipment and reports
Intensive filter clean
Beyond the rinse or backwash on a regular visit. We open the filter and clean what is inside it. Replacing that material is its own conversation.
Diagnostic visit
We look at what failed, say what you can handle yourself, and write the next step. You approve parts before they come off the truck.
Leak detection
We look, use dye when it answers the question, and separate the equipment from the pool. On Estate this look is included when water loss shows up. The repair is separate.
Cover system
When a cover is not working as it should, we look first. The repair is its own conversation.
Pre-sale report
A written condition report for a sale. No obligation to book a repair. Estate includes one a year if you ask. Another report is its own service.
Where Tidewater Care runs
Pool care across Virginia.
Hampton Roads
Salt air and humidity work on equipment the way inland heat does not. Pads get watched for corrosion, covers, and salt cells — not a copied Piedmont checklist.
Richmond
Chemistry and winterization follow inland nights, not coastal humidity. Clay and drainage show up on the pad as much as in the yard.
Northern Neck
Seasonal houses and salt air. Equipment can sit unused, then get asked to run hard on a holiday weekend. We treat that as a Care fact, not a surprise.
Albemarle
Elevation and oak. Covers and skimmers fill differently than a Virginia Beach lot. Heat pumps and freeze protection get a longer shoulder.
Knowledge Base
Information for you and your pool.
Chemistry, seasons, and equipment, written the way we explain it at the pool.
How Care works
When to Call for Service vs. What You Can Handle
A practical line between homeowner maintenance and jobs that need a technician.
Water chemistry
Pool Chemistry Made Simple
You need a short list of chemistry readings, including calcium hardness, to keep the water clear.
Swim season
Freeze Protection That Is More Than a Cover
A cover thrown on in November is not the same thing as closing the pool. Equipment and water level will all be affected by a freeze that still arrives in Virginia every year.
Questions we hear
Straight answers.
- What is Tidewater Care?
- Ongoing care for your pool — water and equipment through your swim season — so you can enjoy your pool. It is not a membership. Tidewater Care is built for your swim season.
- Do you service existing pools?
- Yes. Tidewater Care is for the pool you already have. Every visit follows the same certified standard.
- What’s the difference between Essential, Signature, and Estate?
- Essential is skim, brush, and chemistry, weekly, every other week, or monthly. We do not vacuum the floor. Opening, closing, and the annual inspection can be added. Signature is weekly or every other week from Memorial Day to Labor Day. It includes vacuuming the floor on the week of service, the chemicals that balance the water, one opening, one closing, and one annual inspection. Estate is that weekly cleaning. These pools are seen first when something cannot wait. Leak detection is included when the water is dropping, and one home-sale report is included if you ask for it that year.
- What is a filter deep-clean?
- A visit where we open the filter and clean what is inside it, beyond the rinse or backwash on a regular visit. It is its own service on every Care level. Replacing what is inside the filter is a separate conversation after we see it.
- Are the technicians CPO certified?
- Every Tidewater Care technician is CPO certified — PHTA’s Certified Pool & Spa Operator program. Every Tidewater Care technician meets that standard.
- Where does Tidewater Care run?
- Hampton Roads, Richmond and Central Virginia, the Northern Neck, and Albemarle and Charlottesville. We take pools in those areas when we can keep a regular visit schedule.
- How does Care handle Virginia weather?
- Pollen, leaves, and hard freezes show up on the calendar here. We plan open, close, and in-season Care around that — so you aren’t guessing what the water needs next.
- How do I start?
- Tell us about your pool. Email info@tidewaterpools.com or call 757-703-0757. No commitment. Let’s talk about what Care looks like for your swim season.
Tell us about your pool.
Regular Care, a seasonal open or close, an equipment issue, or a standalone service. Inquiries go to info@tidewaterpools.com. No commitment.
Tidewater Pools. 2 Constitution Dr Ste 101, Virginia Beach, VA 23462 · 757-703-0757 · info@tidewaterpools.com · www.tidewaterpools.com
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